2022智能客服市场分析及应用现状
智能客服，是指利用云计算、大数据、语义理解NLP等AI技术、语音识别 ASR、语音合成TTS等交互技术，赋能企业客户服务业务，为企业搭建统一的客服体系，以提高企业客户服务效率，帮助企业提升客户体验与客户满意度。
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