More flexible ticketing system
Intelligently matches multiple scenarios, covers the entire business process, breaks internal collaboration barriers, and achieves real efficiency improvement
Service across all scenarios, efficiency made easier
Customer inquiry
Customer self - service
Manual transfer
Ticket assignment
Technician on - site
Customer feedback
New system, new experience
Customizable workflows
Ticket configuration made simpler
Customizable canvas interface, one - time configuration, multiple reuse. As long as you understand the business process, you can quickly configure an efficient and usable work order process.
Automation
Make efficiency a habit
Triggers allow urgent tasks to be prioritized
SLA allows for quick response to important tasks
Proactive alert function allows tasks to be completed efficiently
Customer Self - creation
Where There's Demand, the Work Order Follows
Wherever a customer has a new requirement, they can create tasks immediately
Everyone in your company can use our system to solve customers` problems
Data integration
Connect multiple systems, service all scenarios
Our system has been connected with our livechat, call center, chatbots and other products
You can also connect your own company's system to our system to get higher service efficiency
Also, we provide ticketing management
Multi - Channel response
Apps, WeChat, small program, email, SMS and other channels can receive notifications from the ticketing system
Flexible management
You can query and configure tasks at any time, or export the forms to reduce the management costs of your business
Multiple data interfaces
We provide different data interfaces that you can link according to your needs to achieve true interoperability of data
Multi - dimensional reports
You can view the data in different service scenarios in the report and analyze the efficiency of the service in multiple dimensions
Ready to Elevate Your Business With Meiqia AI？
Over 90% of decision-makers aim to integrate AI Agents into more customer service scenarios.
Brands
| More chat, more leads, with Laigu AI
|Navigate your global expansion & customer service with Mixdesk AIContact Us
Tel：400-0031-322
Email：team@meiqia.com
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