More flexible ticketing system

Intelligently matches multiple scenarios, covers the entire business process, breaks internal collaboration barriers, and achieves real efficiency improvement

Service across all scenarios, efficiency made easier

Customer inquiry
Customer inquiry
Customer self - service
Customer self - service
Manual transfer
Manual transfer
Ticket assignment
Ticket assignment
Technician on - site
Technician on - site
Customer feedback
Customer feedback

Customizable workflows
Ticket configuration made simpler

Customizable canvas interface, one - time configuration, multiple reuse. As long as you understand the business process, you can quickly configure an efficient and usable work order process.

Automation
Make efficiency a habit

Triggers allow urgent tasks to be prioritized
SLA allows for quick response to important tasks
Proactive alert function allows tasks to be completed efficiently

Customer Self - creation
Where There's Demand, the Work Order Follows

Wherever a customer has a new requirement, they can create tasks immediately
Everyone in your company can use our system to solve customers` problems

Data integration
Connect multiple systems, service all scenarios

Our system has been connected with our livechat, call center, chatbots and other products
You can also connect your own company's system to our system to get higher service efficiency

Also, we provide ticketing management

Multi - Channel response
Multi - Channel response

Apps, WeChat, small program, email, SMS and other channels can receive notifications from the ticketing system

Flexible management
Flexible management

You can query and configure tasks at any time, or export the forms to reduce the management costs of your business

Multiple data interfaces
Multiple data interfaces

We provide different data interfaces that you can link according to your needs to achieve true interoperability of data

Multi - dimensional reports
Multi - dimensional reports

You can view the data in different service scenarios in the report and analyze the efficiency of the service in multiple dimensions