Chatbot

Resolve 90% of Daily Issues Independently

24/7 automation for common issues, nighttime self-service, and AI-assisted teamwork for better efficiency

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Your customer service team's AI helper—focused on saving costs and improving efficiency.

How to handle high inquiry volumes?
Meiqia's AI bot manages FAQs, while humans take over when necessary
How to reduce nighttime labor costs
Configure Meiqia's bot to manage night shifts, reducing the need for human agents.
Double protection for top-notch service quality
To boost service quality and efficiency with human-AI teamwork

Spot problems
Answer smoothly

Cluster questions, answer accurately
Cluster 500+ question types with deep semantic analysis, delivering 89% accuracy.
One question, many answers—keep the chat flowing
Custom answers for typical questions—multiple phrasings, multiple responses.
Multi-turn chats, deeper connections.
Guide with step-by-step questions, extract key details from context.

Smart task allocation
Better efficiency, higher quality

Multiple bots, smoother service
Specialized bots for each product and channel—personalized service made easy
AI-powered teamwork enhances efficiency through smart support
Switch service providers effortlessly—customers won’t even notice. AI auto-tags and summarizes, enhancing quality and efficiency.
7 smart ways to handle customer interactions
AI, human, or both—smooth, efficient service.

One-click knowledge base upload
3-minute setup

One-click upload for all docs to kickstart your knowledge base. Drag-and-drop setup in 3 minutes—simple and easy to maintain

Continuously optimize the questions for better accuracy

Self-learning and training
Ongoing enhancements to service performance

Auto-tag unsolved questions, cluster repeats, and refine the knowledge base

Diverse metrics offer a complete picture of service performance.

Stats from all dimensions
See key Data instantly

Track channel-specific data in real time, monitor bot performance, and analyze unresolved or hot issues to assess service quality

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Knowledge Graph
Knowledge Graph

Build an enterprise knowledge map for multi-model commodity-based knowledge Q&A

Input suggestions
Input suggestions

Chatbots automatically recommend relevant questions during visitor input messages

Delayed response
Delayed response

Chatbots automatically increase the delay seconds to simulate the input effect

Task orientation.
Task orientation.

Use customer data and business knowledge to power tasks like searches and personalized recommendations

Semantic Recognition
Semantic Recognition

Voice recognition enabled—AI matches queries with precise answers using advanced algorithms

Related query suggestions
Related query suggestions

AI suggests related questions and solves issues before customers ask

FAQ guide
FAQ guide

Preset high-frequency questions, automatically pushed when the conversation starts, add up to 30

Open API
Open API

Integrate with third-party APIs to link your business systems for easy data access and queries

Custom expiry date
Custom expiry date

Customize chatbots question response expiration date and deactivate and restart at any time

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Customers

Get Started Now and see a Surge in Lead Generation

One workspace to handle all customer channels—faster, more efficient support
Chatbot for FAQs, teamwork for complex cases—lower costs, higher efficiency.