One Platform, Multiple Channels: More Leads, More Efficient Service
Meiqia's word - of - mouth Product, Highly recommended by loyal customers.
It can be flexibly integrated with AI agents for customer engagement or service as needed.
Meiqia helps you build closer connections with your customers.
Unify inbox, messages from all channels: website, H5, APP, WeChat, Mini - Program, Baidu, Toutiao, Douyin, Kuaishou, WeChat Customer Service, Weibo, Email
More conversation，More connection
Show data like visited pages, sources, and behavior tracks, enabling flexible conversation initiation. More chats mean better communication and more leads
Find out top - performing ads channels and refine your targeting strategy to maximize ROI
Integrate paid search channels like Baidu, 360, and Sogou, as well as paid social channels like Douyin and Xiaohongshu
Smooth and efficient service
5 basic allocation methods + 13 advanced allocation rules to meet diverse needs. Intelligent allocation of AI or appropriate human agents according to customer sources and intentions. Repetitive and standard questions are handled by AI, while complex questions and special scenarios are seamlessly transferred to human agents. Achieve human - machine collaboration and team collaboration for efficient service. Triage specific scenarios, complex questions and seamlessly transfer them without the customer noticing. Keep service efficiency improving continuously.
Real - Time Monitoring
Our multi - view data reports cover everything from ads to organic traffic, showcasing inquiry results, service performance metrics, and customer satisfaction, enabling smarter decisions and driving business growth.
Enjoy flexible work across PC and mobile devices
Customizable workspace stylesEnjoy flexible work across PC and mobile devices
Customizable workspace styles
What you may want to know about live chat
How do I add live chat to my website?
After you sign up, Meiqia gives you a dedicated snippet of code — hand it to whoever maintains your site. The same snippet adapts to both desktop and mobile web. Companies running several business lines can add up to 30 more sites, each with its own code and chat window settings.Learn more
Which channels does the live chat system support?
Web widget, chat links, app SDK, WeChat Official Accounts, WeChat Customer Service, WeChat Mini Programs, Weibo, Toutiao and its mini programs, Baidu Jimuyu, Sogou oCPC, Kuaishou and Kuaishou business accounts, Douyin, and Xiaohongshu professional accounts — all received and answered from one workspace.Learn more
How do I bring in chats from my app and mini programs?
For apps, integrate the Meiqia SDK: add an app configuration in the workspace and get your AppKey, then choose either no push or your own push server. WeChat Mini Programs can be connected by scanning a QR code or by entering the details manually.Learn more
How are incoming chats assigned to agents?
Five basic and 13 advanced assignment rules route each conversation to AI or the right human agent based on where the customer came from and what they want. AI handles repetitive, standard questions; complex ones hand off to a person without a break in the conversation.
Can conversion data be sent back to ad platforms?
Meiqia integrates with search ad platforms including Baidu, 360, Sogou and Shenma, and with feed platforms including Xiaohongshu Juguang, Douyin Juliang and Kuaishou Magnetic. Conversion data can be sent back to refine targeting and identify the channels worth spending on.
Can agents work from their phones?
Both desktop and mobile workspaces are available, with customer details synced in real time so the team can work across either. The chat window itself can be restyled with visual components and a color palette to match your brand.Learn more
