{"id":5922,"date":"2023-04-11T16:03:42","date_gmt":"2023-04-11T08:03:42","guid":{"rendered":"https:\/\/meiqia.com\/help\/?post_type=ht_kb&p=5922"},"modified":"2024-03-20T14:32:48","modified_gmt":"2024-03-20T06:32:48","slug":"tickets-open-api","status":"publish","type":"ht_kb","link":"https:\/\/www.meiqia.com\/help\/article\/tickets-open-api\/","title":{"rendered":"\u5de5\u5355\u5f00\u653eAPI"},"content":{"rendered":"\n

Access Token<\/h3>\n\n\n\n

\u60a8\u9700\u8981\u5728\u3010\u8bbe\u7f6e \/ \u5f00\u53d1\u8005 \/ APIs\u3011<\/a>\u4e2d\u83b7\u53d6\u5de5\u4f5c\u53f0\u7684 Access Token\uff0c\u540e\u7eed\u8c03\u7528\u4ee5\u4e0b APIs \u65f6\u90fd\u9700\u8981\u4f7f\u7528 Token\u3002\u76ee\u524d Token \u7684\u6709\u6548\u671f\u662f\u6c38\u4e45\uff0c\u91cd\u590d\u83b7\u53d6\u5c06\u5bfc\u81f4\u4e0a\u6b21\u83b7\u53d6\u7684 Token \u5931\u6548\u3002<\/p>\n\n\n\n

$ curl -s https:\/\/api.meiqia.com\/v1\/conversations\/<conv_id> -H Authorization:Bearer <access_token><\/p>\n\n\n\n

\u67e5\u8be2\u5ba2\u670d\u5217\u8868\u63a5\u53e3<\/strong><\/h3>\n\n\n\n

\u8bf7\u6c42\u65b9\u5f0f\uff1aGET<\/p>\n\n\n\n

\u63a5\u53e3\u5730\u5740\uff1a\/ticket-openapi\/agent\/list<\/p>\n\n\n\n

Header\u53c2\u6570\uff1a<\/p>\n\n\n\n

\u53c2\u6570\u540d\u79f0<\/th>\u53c2\u6570\u503c<\/th>\u662f\u5426\u5fc5\u987b<\/th>\u5907\u6ce8<\/th><\/tr><\/thead>
Content-Type<\/td>application\/json<\/td>\u662f<\/td><\/td><\/tr>
Authorization<\/td><\/td>\u662f<\/td>Bearer \u7c7b\u578b<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

\u8fd4\u56de\u6570\u636e\uff1a<\/p>\n\n\n\n

\u540d\u79f0<\/th>\u7c7b\u578b<\/th>\u662f\u5426\u5fc5\u987b<\/th>\u5907\u6ce8<\/th>\u5176\u4ed6\u4fe1\u606f<\/th><\/tr><\/thead>
code<\/td>integer<\/td>\u5fc5\u987b<\/td><\/td><\/td><\/tr>
success<\/td>boolean<\/td>\u5fc5\u987b<\/td><\/td><\/td><\/tr>
msg<\/td>string<\/td>\u5fc5\u987b<\/td><\/td><\/td><\/tr>
data<\/td>string []<\/td>\u5fc5\u987b<\/td>\u5ba2\u670dID\u6570\u7ec4<\/td><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

\u67e5\u8be2\u5de5\u5355\u6a21\u677f\u5217\u8868\u63a5\u53e3<\/strong><\/h3>\n\n\n\n

\u8bf7\u6c42\u65b9\u5f0f\uff1aPOST<\/p>\n\n\n\n

\u63a5\u53e3\u5730\u5740\uff1a\/ticket-openapi\/template\/list<\/p>\n\n\n\n

Header\u53c2\u6570\uff1a<\/p>\n\n\n\n

\u53c2\u6570\u540d\u79f0<\/th>\u53c2\u6570\u503c<\/th>\u662f\u5426\u5fc5\u987b<\/th>\u5907\u6ce8<\/th><\/tr><\/thead>
Content-Type<\/td>application\/json<\/td>\u662f<\/td><\/td><\/tr>
Authorization<\/td><\/td>\u662f<\/td>Bearer \u7c7b\u578b<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Body\u53c2\u6570\uff1a<\/p>\n\n\n\n

\u540d\u79f0<\/th>\u7c7b\u578b<\/th>\u662f\u5426\u5fc5\u987b<\/th>\u9ed8\u8ba4\u503c<\/th>\u5907\u6ce8<\/th>\u5176\u4ed6\u4fe1\u606f<\/th><\/tr><\/thead>
ids<\/td>string []<\/td>\u975e\u5fc5\u987b<\/td><\/td>\u6a21\u677fID\u96c6\u5408<\/td>item \u7c7b\u578b: string<\/td><\/tr>
title<\/td>string<\/td>\u975e\u5fc5\u987b<\/td><\/td>\u6a21\u677f\u540d\u79f0<\/td><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

\u8fd4\u56de\u6570\u636e\uff1a<\/p>\n\n\n\n

\u540d\u79f0<\/th>\u7c7b\u578b<\/th>\u662f\u5426\u5fc5\u987b<\/th>\u5907\u6ce8<\/th>\u5176\u4ed6\u4fe1\u606f<\/th><\/tr><\/thead>
code<\/td>integer<\/td>\u5fc5\u987b<\/td><\/td><\/td><\/tr>
success<\/td>boolean<\/td>\u5fc5\u987b<\/td><\/td><\/td><\/tr>
msg<\/td>string<\/td>\u5fc5\u987b<\/td><\/td><\/td><\/tr>
data<\/td>object[]<\/td>\u5fc5\u987b<\/td>\u6a21\u677f\u5bf9\u8c61\u6570\u7ec4<\/td><\/td><\/tr>
data.description<\/td>string<\/td>\u975e\u5fc5\u987b<\/td>\u6a21\u677f\u63cf\u8ff0<\/td><\/td><\/tr>
data.fields<\/td>object []<\/td>\u975e\u5fc5\u987b<\/td>\u5b57\u6bb5\u6570\u7ec4<\/td>item \u7c7b\u578b: object<\/td><\/tr>
data.fields.active<\/td>boolean<\/td>\u975e\u5fc5\u987b<\/td>\u662f\u5426\u6fc0\u6d3b<\/td><\/td><\/tr>
data.fields.dataType<\/td>string<\/td>\u975e\u5fc5\u987b<\/td>\u5b57\u6bb5\u6570\u636e\u7c7b\u578b<\/td>\u679a\u4e3e: 
DATETIME,
FILE,
MULTI_SELECT,
MULTI_TEXT,
NUMBER,
SINGLE_SELECT,
SINGLE_TEXT,
WHETHER<\/td><\/tr>
data.fields.fieldId<\/td>string<\/td>\u975e\u5fc5\u987b<\/td>\u81ea\u5b9a\u4e49\u5b57\u6bb5ID<\/td><\/td><\/tr>
data.fields.hasAction<\/td>boolean<\/td>\u975e\u5fc5\u987b<\/td>\u662f\u5426\u53ef\u4f7f\u7528\u5728\u52a8\u4f5c\u8282\u70b9\u4e2d\uff08\u5728\u52a8\u4f5c\u8282\u70b9\u4e2d\u7f16\u8f91\uff09<\/td><\/td><\/tr>
data.fields.hasConfig<\/td>boolean<\/td>\u975e\u5fc5\u987b<\/td>\u662f\u5426\u53ef\u914d\u7f6e\uff08\u4e3afalse\u5219\u5728\u6a21\u677f\u4e2d\u4e0d\u80fd\u8bbe\u7f6e\u662f\u5426\u5fc5\u586b\u7b49\u914d\u7f6e\u9879\uff09<\/td><\/td><\/tr>
data.fields.hasSystem<\/td>boolean<\/td>\u975e\u5fc5\u987b<\/td>\u662f\u5426\u7cfb\u7edf\u5b57\u6bb5<\/td><\/td><\/tr>
data.fields.name<\/td>string<\/td>\u975e\u5fc5\u987b<\/td>\u5b57\u6bb5\u540d\u79f0<\/td><\/td><\/tr>
data.fields.options<\/td>object []<\/td>\u975e\u5fc5\u987b<\/td>\u5b57\u6bb5\u9009\u9879\u6570\u7ec4<\/td>item \u7c7b\u578b: object<\/td><\/tr>
data.fields.required<\/td>boolean<\/td>\u975e\u5fc5\u987b<\/td>\u662f\u5426\u5fc5\u586b<\/td><\/td><\/tr>
data.fields.viewName<\/td>string<\/td>\u975e\u5fc5\u987b<\/td>\u5b57\u6bb5\u663e\u793a\u540d\u79f0<\/td><\/td><\/tr>
data.fields.visible<\/td>boolean<\/td>\u975e\u5fc5\u987b<\/td>\u662f\u5426\u53ef\u89c1\uff08\u8bbe\u7f6e\u4e3atrue\uff0c\u5219\u8868\u5355\u4f1a\u5c55\u793a\u6b64\u5b57\u6bb5\uff09<\/td><\/td><\/tr>
data.hasSystem<\/td>boolean<\/td>\u975e\u5fc5\u987b<\/td>\u662f\u5426\u7cfb\u7edf\u9ed8\u8ba4<\/td><\/td><\/tr>
data.hasUsed<\/td>boolean<\/td>\u975e\u5fc5\u987b<\/td>\u6a21\u677f\u662f\u5426\u88ab\u4f7f\u7528<\/td><\/td><\/tr>
data.id<\/td>string<\/td>\u975e\u5fc5\u987b<\/td>\u4e3b\u952eID<\/td><\/td><\/tr>
data.position<\/td>integer<\/td>\u975e\u5fc5\u987b<\/td>\u6a21\u677f\u987a\u5e8f(\u503c\u8d8a\u5c0f\u8d8a\u9760\u524d)<\/td>format: int32<\/td><\/tr>
data.tenantId<\/td>string<\/td>\u975e\u5fc5\u987b<\/td>\u79df\u6237ID(\u4f01\u4e1aID\u6216token)<\/td><\/td><\/tr>
data.title<\/td>string<\/td>\u975e\u5fc5\u987b<\/td>\u6a21\u677f\u540d\u79f0<\/td><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

\u8fd4\u56de\u793a\u4f8b\uff1a<\/p>\n\n\n\n

 {\n    \"code\": 1,\n    \"success\": true,\n    \"msg\": \"\u64cd\u4f5c\u6210\u529f\",\n    \"data\": [\n            {\n            \"id\": \"641d3d54b1e81872bc537af6\",\n            \"tenantId\": \"1\",\n            \"title\": \"\u9ed8\u8ba4\u6a21\u677f\",\n            \"position\": 1,\n            \"description\": \"\u8fd9\u662f\u7cfb\u7edf\u81ea\u52a8\u751f\u6210\u7684\u9ed8\u8ba4\u6a21\u677f\",\n            \"fields\": [\n                {\n                    \"fieldId\": \"63f33ced52ca28406dd9bb8d\",\n                    \"required\": true,\n                    \"visible\": true,\n                    \"name\": \"templateId\",\n                    \"viewName\": \"\u5de5\u5355\u6a21\u677f\",\n                    \"dataType\": \"SINGLE_SELECT\",\n                    \"active\": true,\n                    \"hasSystem\": true,\n                    \"hasConfig\": true,\n                    \"hasAction\": false,\n                    \"options\": []\n                },\n                {\n                    \"fieldId\": \"63f33ced52ca28406dd9bb90\",\n                    \"required\": true,\n                    \"visible\": true,\n                    \"name\": \"priority\",\n                    \"viewName\": \"\u4f18\u5148\u7ea7\",\n                    \"dataType\": \"SINGLE_SELECT\",\n                    \"active\": true,\n                    \"hasSystem\": true,\n                    \"hasConfig\": true,\n                    \"hasAction\": true,\n                    \"options\": [\n                        {\n                            \"code\": \"EMERGENT\",\n                            \"value\": \"\u7d27\u6025\",\n                            \"active\": true,\n                            \"description\": null\n                        },\n                        {\n                            \"code\": \"HIGH\",\n                            \"value\": \"\u9ad8\",\n                            \"active\": true,\n                            \"description\": null\n                        },\n                        {\n                            \"code\": \"MIDDLE\",\n                            \"value\": \"\u4e2d\",\n                            \"active\": true,\n                            \"description\": null\n                        },\n                        {\n                            \"code\": \"LOW\",\n                            \"value\": \"\u4f4e\",\n                            \"active\": true,\n                            \"description\": null\n                        }\n                    ]\n                }\n            ],\n            \"hasUsed\": true,\n            \"hasSystem\": true\n        }\n    ]\n }       <\/code><\/pre>\n\n\n\n
\u521b\u5efa\u5de5\u5355\u63a5\u53e3<\/h3>\n\n\n\n
\u8bf7\u6c42\u65b9\u5f0f\uff1aPOST<\/p>\n\n\n\n
\u63a5\u53e3\u5730\u5740\uff1a\/ticket-openapi\/ticket\/save<\/p>\n\n\n\n
Header\u53c2\u6570\uff1a<\/p>\n\n\n\n
\u53c2\u6570\u540d\u79f0<\/th>\u53c2\u6570\u503c<\/th>\u662f\u5426\u5fc5\u987b<\/th>\u5907\u6ce8<\/th><\/tr><\/thead>
Content-Type<\/td>application\/json<\/td>\u662f<\/td><\/td><\/tr>
Authorization<\/td><\/td>\u662f<\/td>Bearer \u7c7b\u578b<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
Body\u53c2\u6570\uff1a<\/p>\n\n\n\n
\u540d\u79f0<\/th>\u7c7b\u578b<\/th>\u662f\u5426\u5fc5\u987b<\/th>\u5907\u6ce8<\/th>\u5176\u4ed6\u4fe1\u606f<\/th><\/tr><\/thead>
agentId<\/td>string<\/td>\u975e\u5fc5\u987b<\/td>\u64cd\u4f5c\u4ebaID<\/td><\/td><\/tr>
attachments<\/td>object []<\/td>\u975e\u5fc5\u987b<\/td>\u9644\u4ef6\u94fe\u63a5\u6570\u7ec4<\/td>\u57fa\u4e8e [\u67e5\u8be2\u9644\u4ef6\u4e0a\u4f20] \u8fd4\u56de\u53c2\u6570<\/strong><\/td><\/tr>
attachments.attachmentId<\/td>string<\/td>\u975e\u5fc5\u987b<\/td> \u6587\u4ef6id<\/td><\/td><\/tr>
attachments.name<\/td>string<\/td>\u975e\u5fc5\u987b<\/td> \u6587\u4ef6\u540d\u79f0<\/td><\/td><\/tr>
attachments.size<\/td>integer<\/td>\u975e\u5fc5\u987b<\/td> \u6587\u4ef6\u5927\u5c0f<\/td>format: int64<\/td><\/tr>
attachments.status<\/td>string<\/td>\u975e\u5fc5\u987b<\/td> \u6587\u4ef6\u72b6\u6001<\/td><\/td><\/tr>
attachments.uploadTime<\/td>string<\/td>\u975e\u5fc5\u987b<\/td> \u4e0a\u4f20\u65f6\u95f4<\/td>format: date-time<\/td><\/tr>
attachments.url<\/td>string<\/td>\u5fc5\u987b<\/td> \u6587\u4ef6\u5730\u5740<\/td><\/td><\/tr>
categoryId<\/td>string<\/td>\u975e\u5fc5\u987b<\/td>\u5de5\u5355\u7c7b\u578bID<\/td><\/td><\/tr>
clientid<\/td>string<\/td>\u975e\u5fc5\u987b<\/td>\u5916\u90e8-\u987e\u5ba2\u6807\u8bc6id<\/td><\/td><\/tr>
content<\/td>string<\/td>\u975e\u5fc5\u987b<\/td>\u5de5\u5355\u5185\u5bb9<\/td><\/td><\/tr>
deadline<\/td>string<\/td>\u975e\u5fc5\u987b<\/td>\u622a\u6b62\u65f6\u95f4<\/td>format: date-time<\/td><\/tr>
fields<\/td>object []<\/td>\u975e\u5fc5\u987b<\/td>\u5b57\u6bb5\u6570\u7ec4<\/td>\u57fa\u4e8e [\u67e5\u8be2\u5de5\u5355\u6a21\u677f\u5217\u8868] \u8fd4\u56defields\u53c2\u6570<\/strong><\/td><\/tr>
fields.fieldId<\/td>string<\/td>\u5fc5\u987b<\/td>\u81ea\u5b9a\u4e49\u5b57\u6bb5ID<\/td><\/td><\/tr>
fields.fieldName<\/td>string<\/td>\u975e\u5fc5\u987b<\/td>\u81ea\u5b9a\u4e49\u5b57\u6bb5name<\/td><\/td><\/tr>
fields.optionCodes<\/td>string []<\/td>\u975e\u5fc5\u987b<\/td>\u81ea\u5b9a\u4e49\u5b57\u6bb5\u9009\u9879code\u6570\u7ec4<\/td>item \u7c7b\u578b: string<\/td><\/tr>
fields.value<\/td>object<\/td>\u975e\u5fc5\u987b<\/td>\u81ea\u5b9a\u4e49\u5b57\u6bb5\u503c<\/td>\u5907\u6ce8: \u81ea\u5b9a\u4e49\u5b57\u6bb5\u503c<\/td><\/tr>
fields.dataType<\/td>enum<\/td>\u975e\u5fc5\u987b<\/td>\u5f53\u5b57\u6bb5\u7c7b\u578b\u4e3a \u65e5\u671f\u3001\u5355\u9009\u3001\u591a\u9009\u3001\u7ea7\u8054\u5355\u9009\u3001\u7ea7\u8054\u591a\u9009\u65f6\u5fc5\u4f20<\/td>DATETIME\uff1a\u65e5\u671f\u7c7b\u578b
SINGLE_SELECT\uff1a\u5355\u9009\u7c7b\u578b
MULTI_SELECT\uff1a\u591a\u9009\u7c7b\u578b
CASCADE_SINGLE_SELECT\uff1a\u7ea7\u8054\u5355\u9009\u7c7b\u578b
CASCADE_MULTI_SELECT\uff1a\u7ea7\u8054\u591a\u9009\u7c7b\u578b<\/td><\/tr>
followerIds<\/td>string []<\/td>\u975e\u5fc5\u987b<\/td>\u5173\u6ce8\u4ebaID\u6570\u7ec4<\/td>\u57fa\u4e8e [\u67e5\u8be2\u5ba2\u670d\u5217\u8868] \u8fd4\u56de\u503c<\/strong><\/td><\/tr>
metadata<\/td>map<\/td>\u975e\u5fc5\u987b<\/td>\u987e\u5ba2\u4fe1\u606f<\/td>\u5907\u6ce8: \u987e\u5ba2\u4fe1\u606f<\/td><\/tr>
openid<\/td>string<\/td>\u975e\u5fc5\u987b<\/td>\u5916\u90e8-\u987e\u5ba2\u5fae\u4fe1id<\/td><\/td><\/tr>
operator<\/td>string<\/td>\u975e\u5fc5\u987b<\/td>\u64cd\u4f5c\u4eba\u540d\u79f0<\/td>\u586b\u5199\u540e\u4f5c\u4e3a\u64cd\u4f5c\u4eba\u8bb0\u5f55\u5728\u65e5\u5fd7\u6570\u636e\u4e2d<\/td><\/tr>
priority<\/td>string<\/td>\u975e\u5fc5\u987b<\/td>\u4f18\u5148\u7ea7<\/td>\u679a\u4e3e: EMERGENT,HIGH,LOW,MIDDLE<\/td><\/tr>
tagIds<\/td>string []<\/td>\u975e\u5fc5\u987b<\/td>\u6807\u7b7eID\u6570\u7ec4<\/td>item \u7c7b\u578b: string<\/td><\/tr>
templateId<\/td>string<\/td>\u5fc5\u987b<\/td>\u5de5\u5355\u6a21\u677fID<\/td>\u57fa\u4e8e [\u67e5\u8be2\u5de5\u5355\u6a21\u677f\u5217\u8868] \u8fd4\u56de\u6a21\u677fid<\/strong><\/td><\/tr>
title<\/td>string<\/td>\u5fc5\u987b<\/td>\u5de5\u5355\u6807\u9898<\/td>\u6700\u5927\u957f\u5ea6: 30\u6700\u5c0f\u957f\u5ea6: 0<\/td><\/tr>
requestId<\/td>string<\/td>\u975e\u5fc5\u987b<\/td>\u5de5\u5355\u8bf7\u6c42\u552f\u4e00\u6807\u8bc6<\/td>\u540c\u4e00\u6761\u5de5\u5355\u7684\u8bf7\u6c42\u5bf9\u5e94\u552f\u4e00requestId\uff0c\u7528\u4e8e\u4fdd\u8bc1\u5de5\u5355\u4fdd\u5b58\u7684\u5e42\u7b49\u6027<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
\u8bf7\u6c42\u793a\u4f8b\uff1a<\/p>\n\n\n\n
{\n    \"clientid\":\"test\", \n    \"operator\":\"test\",\n    \"metadata\":{\n       \"name\":\"test\",\n       \"sex\":\"female\"\n    },\n  \"templateId\": \"\",\n  \"title\": \"test\",\n  \"priority\": \"MIDDLE\",\n  \"content\": null,\n  \"followerIds\": null,\n  \"deadline\": null,\n    \"attachments\": [\n        {\n            \"name\": \"test.png\",\n            \"size\": 4000138,\n            \"attachmentId\": \"\",\n            \"uploadTime\": \"2023-04-04T10:25:47.983Z\",\n            \"status\": \"success\",\n            \"url\": \"\"\n        }\n    ],\n  \"fields\": [\n    {\n      \"fieldId\": \"641290b343478962ef9d4e09\",\n      \"value\": false\n    },\n    {\n      \"fieldId\": \"641290a943478962ef9d4e08\",\n      \"value\": null\n    },\n    {\n      \"fieldId\": \"6412907543478962ef9d4e05\",\n      \"optionCodes\": []\n    }\n  ]\n}  <\/code><\/pre>\n\n\n\n
\u8fd4\u56de\u6570\u636e\uff1a<\/p>\n\n\n\n
\u540d\u79f0<\/th>\u7c7b\u578b<\/th>\u662f\u5426\u5fc5\u987b<\/th>\u5907\u6ce8<\/th>\u5176\u4ed6\u4fe1\u606f<\/th><\/tr><\/thead>
code<\/td>integer<\/td>\u5fc5\u987b<\/td><\/td><\/td><\/tr>
success<\/td>boolean<\/td>\u5fc5\u987b<\/td><\/td><\/td><\/tr>
msg<\/td>string<\/td>\u5fc5\u987b<\/td><\/td><\/td><\/tr>
data<\/td>boolean<\/td>\u5fc5\u987b<\/td><\/td><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
\u4e0a\u4f20\u9644\u4ef6\u63a5\u53e3<\/strong><\/h3>\n\n\n\n
\u8bf7\u6c42\u65b9\u5f0f\uff1aPOST<\/p>\n\n\n\n
\u63a5\u53e3\u5730\u5740\uff1a\/unified-api\/fileshelf\/v1\/openapi\/upload_file<\/p>\n\n\n\n
Header\u53c2\u6570\uff1a<\/p>\n\n\n\n
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